Refund policy

CANCELLATION, REFUND & CREDIT POLICY

Company Name: N.Y.R ECO LTD
Website: www.drovana.me
Customer Support Email: info@drovana.me
Registered Address: Kallergi 21, Palodia 4549, Limassol, Cyprus
VAT Number: CY10426891E

This Cancellation, Refund & Credit Policy governs all purchases made through www.drovana.me, including one-time orders, pre-orders and subscription-based purchases, and forms an integral part of the Website Terms & Conditions.

1. GENERAL CANCELLATION RIGHT

All orders may be cancelled within 12 hours from the time of successful payment only.

After the 12-hour cancellation window:

  • Orders automatically enter processing, preparation, packaging and fulfillment

  • No cancellations, modifications or address changes shall be permitted

  • The order becomes final, binding and non-reversible

Cancellation requests submitted after this period shall not be processed.

2. STATUTORY RIGHT OF WITHDRAWAL – LEGAL EXCEPTIONS

Under applicable consumer protection laws, a general right of withdrawal may exist in certain jurisdictions.
However, in accordance with legal exemptions, this right does not apply to:

  • Dietary supplements

  • Sealed hygiene and health-related products

  • Goods that become unsuitable for return once unsealed

  • Subscription cycles once a billing period has begun

Once an order has entered processing or been shipped, the statutory right of withdrawal is excluded.

By placing an order, the customer expressly agrees to the immediate commencement of order processing and waives any withdrawal right that may apply once fulfillment begins, to the extent permitted by law.

3. STRICT NO-REFUND POLICY

Due to the nature of the products sold on the Website:

  • No refunds once an order has entered processing

  • No refunds after shipment

  • No refunds for delivery delays

  • No refunds for refusal of delivery

  • No refunds for non-collection

  • No refunds for dissatisfaction or lack of results

  • No refunds for customs refusal or unpaid import charges

  • No refunds for force majeure events

Refunds, if granted, are issued solely at the absolute discretion of the Company and only under the limited circumstances listed below:

  • Order cancelled within the 12-hour window

  • Shipment officially declared lost by the carrier after full investigation

  • Proven manufacturing defect verified prior to shipment

No refund shall ever be considered automatic.

4. STORE CREDIT

Store credit may be issued only at the Company’s discretion and is subject to the following conditions:

  • Store credit has no cash value

  • Store credit is non-transferable and non-refundable

  • Store credit cannot be exchanged for money

  • Store credit cannot be applied to shipping, customs or taxes

  • Store credit may be subject to expiration

  • Expired or unused store credit does not entitle the customer to any compensation

5. ORDER MODIFICATIONS

After the 12-hour cancellation window:

  • Product changes

  • Quantity adjustments

  • Address changes

  • Delivery method changes

are not permitted under any circumstances.

6. FAILED DELIVERY, REFUSAL AND CUSTOMER-CAUSED RETURNS

If delivery fails due to:

  • Incorrect shipping details

  • Customer unavailability

  • Refusal to accept delivery

  • Failure to collect the shipment

  • Failure to pay customs or import charges

The order shall be deemed fulfilled and delivered for all legal and commercial purposes. No refund shall be issued.

All return shipping, storage, re-shipment and handling costs shall be borne entirely by the customer.

7. DAMAGED OR DEFECTIVE ITEMS

Any claim for a damaged or defective item must:

  • Be submitted within 24 hours from the time of delivery

  • Include clear photographic or video documentation

  • Show the product in its original, unopened condition

After review, the Company may, at its sole discretion:

  • Provide a replacement; or

  • Issue partial store credit

Refunds are not guaranteed and remain entirely discretionary.

8. PRE-ORDERS

Pre-orders may require full or partial advance payment.

Pre-order cancellations are permitted only within 12 hours of purchase and before fulfillment begins.

Once production, preparation or shipment has commenced:

  • No cancellation shall be permitted

  • No refund shall be issued

Estimated release or dispatch dates are non-binding and subject to change.

9. PAYMENT DISPUTES & CHARGEBACKS

Initiating a chargeback, dispute or payment reversal without first contacting Customer Support constitutes a breach of these Terms.

In such cases, the Company reserves the right to:

  • Contest the chargeback with the payment provider

  • Recover chargeback and administrative fees

  • Restrict future access to the Website

  • Suspend or terminate user accounts

SUBSCRIPTIONS – CANCELLATION WITHIN REFUND POLICY

10. SUBSCRIPTION PROGRAM NATURE

Subscriptions provide recurring deliveries of dietary supplements at predetermined billing intervals selected at checkout.

By enrolling in a subscription, the customer enters into a binding recurring commercial agreement with the Company.

11. MANDATORY MINIMUM COMMITMENT

All subscriptions are subject to a mandatory minimum commitment of four consecutive billing cycles.

Subscriptions:

  • Cannot be cancelled

  • Cannot be paused

  • Cannot be frozen

  • Cannot be modified

prior to completion of the fourth billing cycle.

Any cancellation request submitted before completion of the minimum term will be rejected automatically and shall not stop future charges or create any refund, credit or compensation rights.

All payments made during the minimum commitment period are final, non-refundable and non-disputable.

12. AUTOMATIC RECURRING BILLING

By subscribing, the customer authorizes the Company and its payment processors to:

  • Store secure recurring billing authorization

  • Automatically charge the selected payment method at each billing cycle

  • Continue charging until proper cancellation is completed

The customer is solely responsible for maintaining valid payment details. Failed or declined payments do not cancel the subscription and remain fully payable.

13. PERMITTED CANCELLATION METHODS AFTER MINIMUM TERM

After completion of four billing cycles, subscription cancellation is permitted only by:

  • The customer’s personal account on the Website under “My Subscriptions”

  • A written cancellation request sent to info@drovana.me

Cancellations submitted via banks, credit card companies, PayPal, social networks or third parties shall not be recognized as valid.

Cancellation becomes effective only after written confirmation is issued by the Company or the cancellation status appears in the user account.

14. SUBSCRIPTION CANCELLATION TIMING

Cancellations must be completed before the next scheduled billing date.

If a billing charge has already been processed:

  • The charge is final

  • No refund shall be issued

  • Cancellation will apply only to future billing cycles

15. EFFECT OF SUBSCRIPTION CANCELLATION

Upon valid cancellation:

  • The subscription remains active until the end of the current paid billing cycle

  • No partial refunds shall be issued for unused time

  • Previously shipped or prepared subscription orders remain non-refundable

16. SUBSCRIPTION DELIVERIES AND REFUND EXCLUSIONS

No refunds shall be issued for:

  • Subscription deliveries once shipped

  • Delays caused by couriers or customs

  • Non-collection of subscription shipments

  • Dissatisfaction or lack of results

17. FORCE MAJEURE

No refunds shall be issued for delays, suspension of services or non-delivery caused by events beyond the Company’s reasonable control.

18. CUSTOMER SUPPORT

All cancellation, refund and credit inquiries must be sent to:

Email: info@drovana.me
Website: www.drovana.me

Requests submitted outside the permitted cancellation window or without required documentation shall not be processed.