מדיניות משלוחים

Company Name: N.Y.R ECO LTD
Website: www.drovana.me
Customer Support Email: info@drovana.me
Registered Address: Kallergi 21, Palodia 4549, Limassol, Cyprus
VAT Number: CY10426891E

This Shipping Policy governs all deliveries made through www.drovana.me and forms an integral part of the Website Terms & Conditions.

1. SHIPPING COVERAGE

The Company offers international shipping to most countries worldwide through independent third-party courier and logistics providers. Shipping availability, carriers, shipping routes and service coverage may vary by destination and may be modified at any time without prior notice.

The Company reserves the right to refuse shipment to certain destinations due to regulatory restrictions, security risks, force majeure events, or logistical limitations.

2. ORDER PROCESSING TIME

All orders are processed within 1–5 business days after successful payment confirmation, excluding weekends and public holidays.

Processing includes order verification, quality control, packaging, and preparation for shipment. During periods of high demand, holidays, promotional campaigns, or supply chain disruptions, processing times may be extended without prior notice.

3. DELIVERY TIME ESTIMATES

Estimated delivery time is 12–28 business days from the date of dispatch. Delivery times are estimates only and are not guaranteed.

Actual delivery time may vary and delays may occur due to factors beyond the Company’s reasonable control, including but not limited to:

  • Customs inspections and clearance procedures

  • National or local holidays

  • Weather conditions

  • Security situations

  • Carrier operational delays

  • Transportation disruptions

  • Incorrect or incomplete address details provided by the customer

  • Force majeure events

The Company does not guarantee any specific delivery date and shall not be liable for any delay in delivery.

4. SHIPPING FEES

Shipping fees, where applicable, are clearly displayed at checkout prior to order confirmation.

The Company may, at its sole discretion, offer free shipping promotions, discounted shipping rates, or time-limited shipping incentives. Such offers may be modified, suspended, or withdrawn at any time without prior notice.

5. ADDRESS ACCURACY

The customer is solely responsible for providing accurate, complete, and correct shipping information at the time of purchase.

The Company shall not be liable for:

  • Delays caused by incorrect addresses

  • Failed or undelivered shipments due to address errors

  • Additional costs incurred as a result of incorrect or incomplete shipping details

All costs associated with correcting address errors, re-routing, return, storage, or re-shipment shall be borne entirely by the customer.

6. FAILED DELIVERY, REFUSAL AND NON-COLLECTION

If delivery fails due to:

  • Customer unavailability

  • Refusal to accept delivery

  • Failure to collect the shipment from a pickup point

  • Incorrect shipping information

  • Failure to pay customs duties or import taxes

The order shall be deemed fulfilled and delivered for all legal and commercial purposes. No refund shall be issued in such cases.

Any re-shipment, return, storage or handling costs shall be charged to the customer in full.

7. CUSTOMS, DUTIES AND IMPORT TAXES

International shipments may be subject to customs duties, import taxes, clearance fees and other charges imposed by the destination country.

Such charges are not included in the product price unless explicitly stated at checkout and are the sole responsibility of the customer.

The Company has no control over customs authorities, clearance times, tax assessments, or import regulations of destination countries and shall not be liable for any delays, additional charges, seizure of goods, or refusal of entry by customs authorities.

8. RISK OF LOSS AND TRANSFER OF RESPONSIBILITY

Risk of loss, damage or theft of the shipment transfers to the customer once the order is handed over to the carrier for delivery.

If the courier leaves the shipment at the customer’s request without requiring a signature, the Company bears no responsibility for any loss, damage, or theft thereafter.

9. LOST SHIPMENTS

If a shipment is officially declared lost by the carrier after a full investigation, the Company may, at its sole discretion:

  • Issue a replacement; or

  • Provide store credit; or

  • Issue a refund.

No compensation shall be granted in cases where tracking information confirms delivery.

10. PACKAGE DAMAGE

Any visible damage to the external packaging must be reported to the carrier immediately upon delivery and documented with clear photographic evidence.

The Company must be notified within 24 hours from delivery with supporting evidence. Claims submitted after this time frame may be rejected.

11. FORCE MAJEURE

The Company shall not be liable for any delay, suspension or failure in delivery caused by events beyond its reasonable control, including but not limited to:

  • Natural disasters

  • Wars, terrorism or civil unrest

  • Global pandemics

  • Government restrictions

  • Strikes or labor disputes

  • Transportation shutdowns

Such events do not constitute a breach of contract and do not entitle the customer to cancel the order or receive a refund.

12. NO DELIVERY TIME GUARANTEE

Nothing in this Policy shall be construed as a guarantee of delivery time. All time frames provided are estimates only and are not legally binding.

13. CUSTOMER SUPPORT

All shipping-related inquiries must be addressed to:

Email: info@drovana.me
Website: www.drovana.me

The Company will make reasonable efforts to assist customers in tracking shipments and resolving delivery-related issues but depends entirely on third-party logistics providers for transportation services.